Roles in Community

 Our YOUR Community


Our members provide vital community services. 

For more than 50 years, this sector has developed and demonstrated the expertise to meet the needs of all people, regardless of their income or social status, health condition, age, sex or current situation, through: 

Local Knowledge about Services Close to Home: certified Information and Referral specialists provide mediated access while navigating the complex service delivery network

Information and Assistance: by matching callers' needs to appropriate services, they effectively turn problems into solutions and information into knowledge

Quality Information: certified data editors stay on top of all changes and emerging programs within community, social, health and government services 

Multiple Formats for Information: community information when you want it and how you want it - online, in hardcopy or electronic versions 

Support to Local Planning: share information on service requests and referrals with funders and decision-makers while shedding light on gaps and duplications in services, social trends and barriers to access  

Community Supports: provide a wide range of community-focused services, from transportation services for seniors to form filling and community partnerships